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Overview
Academic Appointments
- Assistant Professor of Health Policy and Management
Credentials & Experience
Education & Training
- BSc, 2006 University of Western Australia
- MPH, 2009 Yale School of Public Health
- PhD, 2017 Yale University
Committees, Societies, Councils
2022-2024 Academic-at-Large, Academy of Management Health Care Management Division
Fellow, New York Academy of Medicine
Member, Academy of Management
Member, AcademyHealth
Editorial Boards
Health Care Management Review
Journal of Service Management
Honors & Awards
2023, 2022, 2018, 2017, Best Paper, Health Care Management, Academy of Management
2022, Calderone Award for Junior Faculty Development
2019, Judson Wolfe Excellence in Teaching Award, Columbia University Mailman School of Public Health
2018, Best Dissertation, Healthcare Management, Highly Commended, Emerald Publishing
2018, Best Paper, Innovation and Entrepreneurship, Runner-Up, Industry Studies Association
Research
Research Interests
- Biostatistical Methods
- Healthcare Policy
Selected Publications
Lee, Y.S.H., Grob, R., Nembhard, I.M., Shaller, D. and Schlesinger, M. (2024). Leveraging Patients’ Creative Ideas for Innovation in Health Care, The Milbank Quarterly, vol 102 (1), pp. 233-269.
Nembhard, I., Matta, S., Shaller, D., Lee, Y.S.H., Grob, R. and Schlesinger, M. (2024). Learning from Patients: The Impact of Using Patient Narratives on Patient Experience Scores. Health Care Management Review, vol 49(1): 2-13.
Shaller, D., Nembhard, I., Matta, S., Grob, R., Lee, Y.S.H., Warne, E., Evans, R. DiCello, D., Colon, M., Polanco, A. and Schlesinger, M. (2024). Assessing an innovative method to promote learning from patient narratives: Findings from a field experiment in ambulatory care. Health Services Research, vol 59 (2), e.14245.
Rathert, C., Mittler, J.N., Vogus, T.J. and Lee, Y.S.H. (2023). Better outcomes through patient-provider therapeutic connections? An exploratory study of proposed mediating variables. Social Science and Medicine, Vol. 338, December 2023.
Rathert, C., Mittler, J.N., Vogus, T.J. and Lee, Y.S.H. (2023). What Matters To You? An Observational Field Study of Patient and Care Provider Expectations for Health Care Relationships. PLoS One, accepted and forthcoming.
Rathert, C., Mittler, J.N., Vogus, T.J. and Lee, Y.S.H. (2023). A Mixed-Methods Study of Patient and Care Provider Expectations for Health Care Relationships, Proceedings of the Eighty-second Annual Meeting of the Academy of Management. **Best Paper
Lee, Y.S.H., Litchfield, R. and Gilson, L.R (2023). The Harmony of Creativity and Standardization in High-Stakes Work. In Sonia Taneja (Ed.), Proceedings of the Eighty-second Annual Meeting of the Academy of Management. ** Best Paper
Lee, Y.S.H. and Nembhard I.M. (2022). Covid-19 Inspired Creativity in Healthcare: Lessons for Management and Policy. Health Affairs Forefront, June 23. ** 2022 Top 10 Most-Read Articles in Health Affairs Forefront
Brewster, A., Lee, Y.S.H., Linnander, E.L., and Curry, L.A. (2022). Creativity in problem solving to improve complex health outcomes: Insights from hospitals seeking to improve cardiovascular care. Learning Health Systems, vol. 6, issue 2, e10283.
Lee, Y.S.H., Cleary, P.D, Nembhard, I.M. (2020). Effects of Leader Tactics on the Creativity, Implementation and Evolutions of Ideas to Improve Healthcare Delivery, Journal of General Internal Medicine. https://doi.org/10.1007/s11606-020-06139-9
Lee, Y.S.H., Cleary, P.D. and Nembhard, I.M (2020). Dissatisfied Creators: Generating Creative Ideas Amid Negative Emotion in Health Care, Work and Occupations, vol. 47, issue 2, pp. 200-227.
Lee, Y.S.H., King, M., Anderson, D., Cleary, P.D and Nembhard, I.M. (2020), The How Matters: How Primary Care Provider Communication with Team Relates to Patients' Disease Management, Medical Care, vol. 58, issue 7, p. 643-650.
Litchfield, R., Lee, Y.S.H. and Gilson, L. Creativity and Standardization: In: Creativity and Innovation Handbook. Cheltenham, U.K., Edward Elgar Publishing; 2020, Chapter 4.
Vogus, T., McClelland, L., Lee, Y.S.H., McFadden, K. and Hu, X. (January 1, 2021) Creating a compassion system to achieve efficiency and quality in health care delivery, Journal of Service Management. https://doi.org/10.1108/JOSM-05-2019-0132
Gilson, L.L., Lee, Y.S.H, & Litchfield, R.C. (2019). Advances in Team Creativity Research. In Oxford Encyclopedia of Business and Management. Oxford University Press. doi:10.1093/acrefore/9780190224851.013.171.
Lee, Y.S.H., Cleary, P.D. and Nembhard, I.M. (2017). Fostering Implementation of Staff's Creative Ideas to Improve Patient Healthcare Experiences. Academy of Management Best Paper Proceedings, 2017(1).